Website SWRetailCo Southwest Retail Co.
Authentic Southwestern style
Job Description
About the Role
Join our team as a Customer Service Representative, where you’ll provide excellent customer support through phone, email, and chat, helping resolve queries and maintaining customer satisfaction.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Troubleshoot and resolve customer issues and complaints
- Maintain accurate customer records and case notes
- Meet and exceed key performance indicators (KPIs)
Requirements
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Excellent listening and customer service skills
- Ability to handle stress and multitask in a fast-paced environment
- Proficiency in basic computer skills (Word, Excel, email)
Benefits
- Competitive hourly wage and comprehensive benefits package
- Advancement opportunities and paid training programs
- Positive and supportive work environment
About the Company
With over 20 years of experience, HappyCustomer Support is dedicated to providing exceptional customer service for various Fortune 500 clients across multiple industries.
Job ID: customer-service-representative-Idae9
