Website UrbanThreadsFL Urban Threads
Modern Style for Everyday Life
Job Description
About the Role
Oversee evening operations at the front desk, manage reservations, and deliver exceptional guest service in a luxury hotel setting. Maintain operational excellence during peak hours.
Responsibilities
- Supervise check-in and check-out processes after 5pm
- Handle guest inquiries, complaints and special service requests
- Monitor reservations system and manage room assignments
- Communicate staffing needs to senior managers
- Coordinate with housekeeping for room availability
- Assist with event planning and group check-in
- Maintain security protocols and monitor premises
Requirements
- High school diploma or GED
- 2+ years of front desk experience in hotels
- Effective multitasking and prioritization skills
- Excellent interpersonal communication
- Strong conflict resolution abilities
- Availability for overnight shifts (11pm-7am)
- Prior experience with PMS systems (e.g. Oracle OPERA)
Benefits
- Competitive hourly wage with shift differential
- Free hotel accommodations within company properties
- Meal discounts and access to on-site amenities
- Paid time off and holidays
- Health insurance with dental/vision options
- Internal promotion opportunities
About the Company
We are a national hotel chain specializing in luxurious accommodations and exceptional guest experiences. Our mission is to create environments where guests feel pampered and attended to by dedicated service teams.
Job ID: hotel-front-desk-supervisor—night-shift-RCK4A
