Website fashionretail_inc FashionRetail Inc.
Dressing you in style and comfort
Job Description
About the Role
We are seeking a friendly and efficient Hotel Front Desk Agent to greet guests and manage check-ins/check-outs. The agent will handle reservations, answer inquiries, and ensure a pleasant guest experience. This role is essential for maintaining high customer satisfaction.
Responsibilities
- Greet guests and handle check-ins/check-outs
- Manage reservations and answer guest inquiries
- Provide information about hotel amenities and services
- Handle guest complaints and resolve issues promptly
- Process payments and prepare billing statements
- Maintain a clean and organized front desk area
- Coordinator with housekeeping and maintenance staff
- Participate in team meetings and training sessions
Requirements
- Previous experience in hospitality or customer service (preferred)
- Strong communication and customer service skills
- Proficiency in basic computer software and hotel management systems
- Ability to work flexible hours, including nights and weekends
- Must pass background check and drug screen
- Fluency in multiple languages (preferred but not required)
Benefits
- Competitive hourly wage with opportunities for advancement
- Employee discount on hotel stays and amenities
- Health and dental insurance benefits after 90 days of employment
- Paid time off and holidays
- Access to company wellness programs
- Employee assistance programs
- Professional development and training opportunities
- Uniforms and complementary meals during shifts
About the Company
Our hotel is committed to providing exceptional hospitality services to our guests. We value teamwork, innovation, and continuous learning. Our mission is to create memorable and comfortable experiences for our guests.
Job ID: hotel-front-desk-agent-MXZm7
