Website SunshineHotelsFL Sunshine Hospitality Group
Creating Memorable Stays
Job Description
About the Role
We are seeking a Front Desk Agent to join our hospitality team. You will provide exceptional guest services, handle reservations, and ensure smooth check-in and check-out processes. Your contributions will help maintain our reputation for excellence in hospitality.
Responsibilities
- Greet and assist guests with check-in and check-out procedures.
- Handle bookings and reservations efficiently.
- Provide information and recommendations on hotel services and local attractions.
- Process payments and billing accurately.
- Manage guest complaints and inquiries professionally.
- Collaborate with other departments to coordinate guest services.
- Maintain a clean and organized front desk area.
- Participate in staff meetings and training sessions.
Requirements
- High school diploma or equivalent.
- Previous experience in a hotel or customer service role.
- Strong communication and customer service skills.
- Proficiency in hotel management software.
- Ability to work in a fast-paced environment.
- Basic math and cash handling skills.
- Positive attitude and team player mentality.
- Commitment to continuous learning and improvement.
Benefits
- Competitive hourly wage with performance bonuses.
- Employee discount on hotel services and accommodations.
- Health and dental insurance options.
- Paid time off and holiday scheduling.
- Ongoing training and development opportunities.
- Lodging and meal benefits.
- Friendly and supportive work environment.
- Opportunities for career advancement.
About the Company
Our hotel is committed to providing exceptional hospitality experiences. We value customer satisfaction, innovation, and continuous improvement. Join us in delivering the best in luxury accommodations and guest services.
Job ID: hotel-front-desk-agent-VHv3I
