Website BrandAveRetail Brand Avenue Retail
Quality Products, Quality Service
Job Description
About the Role
We are looking for a friendly Hotel Front Desk Agent to provide excellent customer service, handle guest check-ins and check-outs, and manage reservations. You will ensure a pleasant and efficient guest experience.
Responsibilities
- Welcome guests and provide information about hotel services and amenities
- Handle guest check-ins and check-outs accurately and efficiently
- Manage reservations and room assignments
- Process payments and handle billing inquiries
- Respond to guest inquiries and requests promptly and professionally
- Maintain a clean and organized front desk area
- Ensure compliance with hotel policies and procedures
Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality
- Strong communication and interpersonal skills
- Ability to work flexible hours, including evenings and weekends
- Proficient in Microsoft Office and reservation software
- Knowledge of hotel industry standards and practices
- Ability to handle multiple tasks and prioritize effectively
Benefits
- Employee discounts on hotel stays and amenities
- Health insurance (after eligibility period)
- Paid time off and holidays
- Opportunities for career advancement within the hotel
- Training and development programs
- Employee recognition and rewards programs
About the Company
Luxury Inn is a premier hotel dedicated to providing exceptional guest experiences. Our mission is to create a comfortable and welcoming environment for our guests and foster a supportive work environment for our employees.
Job ID: hotel-front-desk-agent-PU80E
