Website SunshineResortFL Sunshine Resort Orlando
Where every stay is sunny
Job Description
About the Role
Create welcoming experiences as our first point of contact for hotel guests. Handle check-ins, reservations, and guest inquiries while providing exceptional service. This role combines customer service with operational responsibilities.
Responsibilities
- Process guest check-ins and check-outs
- Manage reservations and room assignments
- Handle guest requests and resolve issues
- Process payments and maintain cash drawer
- Provide local area information
- Collaborate with housekeeping on room readiness
- Upsell hotel amenities and services
Requirements
- High school diploma or equivalent
- Previous front desk experience preferred
- Proficiency with hotel management systems
- Exceptional customer service skills
- Ability to work overnight and weekend shifts
- Strong verbal communication abilities
- Professional appearance and demeanor
Benefits
- Discounted hotel stays globally
- Health insurance for full-time staff
- Paid vacation and sick leave
- Free meals during shifts
- Employee recognition programs
- Transportation assistance
- Career development opportunities
About the Company
Sunshine Resort Orlando is a 400-room resort near Disney World, offering family-friendly hospitality in a tropical setting. We invest in employee training and promote from within. Our team enjoys a positive, guest-focused culture with fun employee events.
Job ID: hotel-front-desk-agent-U7XDU
