Website SunshineResort Sunshine Resort
Where every guest feels at home
Job Description
About the Role
We are seeking a friendly and professional Hotel Front Desk Agent to join our hospitality team. The agent will be responsible for guest check-ins/check-outs, reservations, and providing excellent customer service. This role is essential in creating positive first impressions and ensuring guest satisfaction throughout their stay.
Responsibilities
- Greet and check in/out hotel guests
- Process reservations and payments
- Answer phone calls and respond to inquiries
- Provide information about hotel services and local attractions
- Handle guest requests and resolve issues
- Maintain accurate records of guest accounts
- Collaborate with housekeeping and maintenance staff
Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible hours including nights/weekends
- Professional appearance and demeanor
- Problem-solving skills and patience
Benefits
- Competitive hourly wage
- Paid time off
- Employee discounts on hotel stays
- Opportunities for advancement
- Friendly work environment
- Training and development programs
About the Company
Our hotel is known for exceptional service and comfortable accommodations. We take pride in our welcoming atmosphere and commitment to guest satisfaction. Join our team and help create memorable experiences for our guests.
Job ID: hotel-front-desk-agent-3RRFL
