Website RoyalOakHotel Royal Oak Hotel
Luxury Starts Here
Job Description
About the Role
The Royal Oak Hotel welcomes dynamic Front Desk Agents to join our team. You’ll provide excellent guest service, process reservations, and help create memorable hotel experiences.
Responsibilities
- Greet and check-in/check-out guests with warmth and efficiency
- Answer guest inquiries and provide directions/information
- Process reservations and transactions using hotel systems
- Resolve customer complaints/issues promptly and professionally
- Maintain lobby organization and cleanliness
- Collaborate with housekeeping/maintenance for room readiness
Requirements
- High school diploma or equivalent
- 1+ years’ experience in hospitality/customer service
- Strong written and verbal communication skills
- Proficiency with hotel booking systems/PMS
- Flexible scheduling, including evening/weekend shifts
- Basic computer skills (Microsoft Office)
Benefits
- Competitive hourly wage
- Health/dental/vision insurance for full-time employees
- Hotel discounts for personal travel
- Flexible scheduling options
- Employee recognition programs
- Referral bonuses
About the Company
The Royal Oak Hotel brand offers luxury accommodations and personalized service. We strive to create exceptional experiences that delight every guest and build lasting memories.
Job ID: hotel-front-desk-agent-2PzgB
