Website PhxCustomerSol Phoenix Customer Solutions
Your Partner in Customer Service Excellence
Job Description
About the Role
Join our team as a Customer Service Representative where you will be the first point of contact for our customers. You will assist with inquiries, resolve issues, and ensure a positive customer experience.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer issues and complaints
- Provide product and service information
- Process orders and returns
- Maintain accurate customer records
- Meet and exceed customer service targets
- Collaborate with team members to improve customer service processes
Requirements
- High school diploma or equivalent
- 1+ years of customer service experience
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment
- Proficiency in customer service software and tools
- Willingness to work flexible hours, including weekends
Benefits
- Competitive hourly wage
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Employee assistance program
- Opportunities for advancement
- On-the-job training
About the Company
Our company is committed to providing exceptional customer service and creating a positive experience for our customers. We value our employees and offer a supportive and inclusive work environment.
Job ID: customer-service-representative-urj7O
