Website HappyCustomerS HappyCustomer Support
Delivering Exceptional Customer Service for 20 Years
Job Description
About the Role
Join our hospitality team as a Front Desk Agent. You’ll be the first point of contact for our guests, handling check-ins, providing information about our property, and ensuring excellent customer service. This role is perfect for friendly, detail-oriented individuals.
Responsibilities
- Greet guests and process check-ins/check-outs
- Handle guest inquiries and requests
- Manage reservations and room assignments
- Process payments and maintain accurate records
- Provide information about hotel services and local attractions
- Resolve customer complaints professionally
- Coordinate with housekeeping and maintenance
- Follow all security procedures
Requirements
- High school diploma or equivalent
- 1+ years of customer service experience
- Basic computer skills
- Excellent communication abilities
- Professional appearance and demeanor
- Ability to work flexible hours including nights/weekends
- Problem-solving skills
- Multitasking ability
Benefits
- Competitive hourly wage
- Paid time off
- Employee discounts on rooms
- Health insurance options
- Opportunities for advancement
- Positive work environment
- Training and development
- Shift meal allowance
About the Company
The Harborview Hotel is a well-established property known for exceptional service and comfortable accommodations. Our team is dedicated to creating memorable experiences for every guest. We value professionalism, teamwork, and outstanding hospitality.
Job ID: hotel-front-desk-agent-Wkk0c
