Website SummitHotelsFL Summit Hospitality Group
Elevating the guest experience
Job Description
About the Role
Oversee daily front office operations at a 200-room hotel. Manage guest services team, resolve escalated issues, and maintain exceptional hospitality standards. Implement procedures to enhance guest satisfaction scores.
Responsibilities
- Manage front desk staff scheduling
- Train team on hotel procedures
- Handle VIP arrivals and complex guest needs
- Monitor room inventory and billing accuracy
- Analyze guest feedback metrics
- Collaborate with housekeeping and maintenance
- Manage night audit processes
Requirements
- 3+ years hotel front desk experience
- 1+ year in supervisory role
- Proficiency with Opera PMS software
- Flexibility for varied shifts
- Excellent conflict resolution skills
- Hospitality management degree preferred
Benefits
- Health and dental insurance
- Paid vacation and sick leave
- Hotel stay discounts worldwide
- Performance-based bonuses
- Professional development budget
- Free parking and meals during shifts
About the Company
Summit Hospitality Group manages premium properties across Florida’s tourist destinations. Our Orlando property features luxury amenities and conference facilities. Awarded ‘Best Place to Work’ for our employee recognition programs and supportive work environment.
Job ID: hotel-front-desk-manager-kczbH
