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Job Description
About the Role
Be the welcoming face of our hotel as a Front Desk Clerk. Provide exceptional guest service and ensure smooth check-in/check-out processes.
Responsibilities
- Greet guests and handle check-ins and check-outs.
- Answer phone inquiries and assist guests with requests.
- Process payments and resolve billing issues.
- Manage room assignments and reservations.
- Provide local area information and recommendations.
- Handle guest complaints and feedback professionally.
- Coordinate with housekeeping for room readiness.
- Maintain a clean and organized front desk area.
Requirements
- High school diploma or equivalent.
- Previous experience in hospitality or customer service.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in using hotel management software.
- Basic computer and administrative skills.
- Passion for guest service.
- Ability to work flexible hours, including weekends and holidays.
Benefits
- Health insurance and retirement plans.
- Employee discounts on lodging and amenities.
- Paid time off and holiday bonuses.
- Opportunities for advancement within the company.
- Comprehensive training programs and career development.
- Supportive work environment and team camaraderie.
- Employee well-being initiatives.
- Competitive salary and performance incentives.
About the Company
Lakeside Inn and Suites offers a comfortable and convenient stay for travelers. Our mission is to provide exceptional guest experiences through personalized service and modern amenities.
Job ID: hotel-front-desk-clerk-bdUjd
