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Job Description
About the Role
Ocean View Resorts seeks customer-focused Front Desk Agents for our Miami Beach property. You’ll create welcoming guest experiences while handling reservations, check-ins, and concierge services with professionalism.
Responsibilities
- Process guest check-ins/check-outs
- Manage room reservations
- Handle guest requests
- Process payments
- Promote hotel amenities
- Resolve guest complaints
- Maintain accurate records
- Perform night audit duties
Requirements
- High school diploma or equivalent
- 1+ year hospitality experience
- Bilingual (English/Spanish preferred)
- Basic computer skills
- Excellent communication skills
- Professional appearance
- Customer service attitude
- Flexibility for all shifts
Benefits
- Competitive hourly wage
- Paid time off
- Health insurance options
- Employee discounts
- Career development
- Free meals during shifts
- Uniform provided
- Bonuses for positive reviews
About the Company
Ocean View Resorts operates luxury beachfront properties along Florida’s coast. Our Miami location features 250 rooms with ocean views and premium amenities. We pride ourselves on creating memorable guest experiences through attentive service.
Job ID: hotel-front-desk-agent-dwBC3
