Website UrbanTrendRetail UrbanTrend Retail Group
Where Style Meets Community
Job Description
About the Role
Join our hospitality team as a Front Desk Agent and be the first point of contact for our guests. You will handle check-ins, reservations, and customer service inquiries while providing excellent guest experiences. This role requires strong communication and problem-solving skills.
Responsibilities
- Greet and assist guests upon arrival
- Process check-ins and check-outs
- Handle reservations and cancellations
- Address guest inquiries and complaints
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance
- Promote hotel services and amenities
Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Basic computer proficiency
- Excellent communication skills
- Professional appearance and demeanor
- Ability to multitask
- Flexibility to work various shifts
Benefits
- Competitive hourly wage
- Employee discounts
- Health insurance options
- Paid time off
- Career growth opportunities
- Positive work environment
- Training and development
About the Company
Grand Horizon Hotels is a national hospitality brand offering comfortable accommodations and exceptional service. We pride ourselves on creating memorable guest experiences through our dedicated team members. Our company culture values teamwork, integrity, and guest satisfaction.
Job ID: hotel-front-desk-agent-shwfc
