Website harmonysenior Harmony Senior Living
Where compassion meets care.
Job Description
About the Role
Join The Grand Manor Hotel as a Night Auditor to manage front desk operations during overnight hours. This role includes guest check-in/check-out, cash reconciliation, and property management system (PMS) maintenance. We prioritize safety, service excellence, and hospitality training.
Responsibilities
- Greet guests arriving after 11 PM and expedite check-in processes
- Post daily room rates and tax reconciliations using Opera PMS
- Respond to guest service requests via phone and in-person after 1 AM
- Monitor security footage and alert management to incidents
- Balance daily cash drawers and perform end-of-day reporting
- Coordinate with housekeeping/front office for room readiness
- Facilitate last-minute room reservations for walk-ins
Requirements
- High school diploma or equivalent required
- Minimum 1 year hotel front desk experience preferred
- Excellent communication skills in English/Spanish preferred
- Proficiency with PMS systems (Opera, Fidelio, OnQ)
- Strong attention to detail for financial accuracy
- Availability to work overnight shifts (11 PM – 7 AM)
- Professional demeanor and ability to handle emergency situations
Benefits
- Competitive hourly wage with shift differentials
- Health insurance options through UnitedHealthcare
- Paid time off accrual starting at 10 days per year
- Employee discounts at our affiliated hotels and restaurants
- Ongoing training through AHLEI certification pathways
- Life insurance and accidental death/dismemberment coverage
- Retirement savings program with company match
About the Company
Established in 1992, The Grand Manor Hotel Group operates 15 boutique properties across major US cities. Each hotel specializes in personalized service and locally-sourced amenities. We’re recognized for outstanding hospitality through AAA Four Diamond Award and CondΓ© Nast Reader’s Choice nominations
Job ID: hotel-front-desk-agent—night-auditor-GWmdz
