Website HopeAcademyPHX Hope Academy
Unlocking Potential
Job Description
About the Role
Lead the guest services team at Music City Grand Hotel ensuring exceptional visitor experiences. Oversee reception operations while developing strategic improvements to our service standards. Drive satisfaction through efficient operations and team development.
Responsibilities
- Supervise front desk receptionists and night auditors
- Manage room inventory and rate strategies
- Handle escalated guest issues with effective resolutions
- Establish scheduling for 24/7 front office coverage
- Conduct departmental training programs
- Monitor and improve property management systems
- Control operating expenses within budget
Requirements
- 3+ years hospitality supervisory experience
- Bachelor’s degree in Hospitality Management preferred
- Proficiency with Opera or similar PMS
- Strong reservation and yield management skills
- Excellent conflict resolution abilities
- Forecasting and budgeting experience
- Flexible availability including holidays
Benefits
- Competitive salary with bonus potential
- Comprehensive health benefits package
- Paid vacation and personal days
- Hotel stay discounts globally
- Complimentary parking and meals
- Professional development budget
- Mass transit pass subsidy
About the Company
Music City Grand Hotel is an award-winning downtown property celebrating Nashville culture. With 200 luxury rooms and conference facilities, our team delivers Southern hospitality to travelers worldwide. We value innovation and developing hospitality leaders.
Job ID: hotel-front-office-manager-NrCUj
