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Delivering efficiency and reliability
Job Description
About the Role
We are seeking a friendly and professional Hotel Front Desk Agent to join our hospitality team. This role involves greeting guests, managing reservations, and providing exceptional customer service to ensure a memorable stay for our visitors.
Responsibilities
- Greet and check-in guests in a warm and welcoming manner
- Manage room reservations and assignments
- Process payments and handle billing inquiries
- Respond to guest requests and resolve issues promptly
- Provide information about hotel amenities and local attractions
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to handle stressful situations with professionalism
- Basic computer skills and proficiency with reservation systems
- Availability to work evenings, weekends, and holidays
- Commitment to providing excellent guest service
Benefits
- Competitive hourly wage
- Health, dental, and vision insurance
- Paid time off and holidays
- Employee discounts on hotel stays
- Opportunities for career advancement
- Positive and team-oriented work environment
About the Company
Coastal Breeze Hotel is a premier destination offering luxurious accommodations and exceptional service. Our mission is to create unforgettable experiences for our guests by exceeding their expectations. We value our team members and strive to foster a supportive and inclusive workplace.
Job ID: hotel-front-desk-agent-u7G98
